Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › Vendor orders
- This topic has 9 replies, 3 voices, and was last updated 3 years, 10 months ago by
Tania Schellenberg.
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- June 9, 2019 at 12:38 pm #66599
sdel_nevoParticipantHi Guys
1. I have an issue where orders never show completed, always processing
on orders where a customer has purchased products from more than one vendor, the order status never goes to “completed” it stays at processing even after both vendors have shipped and completed the order. Order sync (IS unticked) to prevent one vendor’s status overwriting all the others2. The New store order e-mail that the vendor receives, shows the customer support details from all the vendors, can this just show the customer support from you
Customer Details
Customer Name: *****
Email: *****
Telephone: ******test product (Vendor 1) Policies:
Customer Support 24 *****, *****, Gloucestershire United Kingdom (UK) – *****
Email: contact@*****.com
Phone: 01594 ******Webb R51SPHW 51cm 150cc Petrol Self Propelled Rotary Mower (vendor 2) Policies:
Customer Support United Kingdom (UK)
Email: help@*****.com
Phone: 0845 ******3. On the vendors -store manager – customer list
the “Money Spent” shows the total that customer has spent with all vendors, should this not just show what that customer has spent with Your store, not the whole sitethis software just keeps getting better and better
in point 2 I have replaced actual values with **** in this example
many thanks
Steve
- June 12, 2019 at 12:21 pm #67189sdel_nevoParticipant
Hi Guys
No matter what I do orders never show as completed, if a customer purchases from more than one vendor, even when each vendor has completed their orders
has the recent update to WCFM – WooCommerce Frontend Manager 6.16 (Fixed – WCFM Marketplace vendors able to see other vendors’ order note issue resolved) resolved the issue of all vendors customer support details showing on each vendor’s new store order e-mail?
steve
- June 13, 2019 at 6:12 pm #67424WCFM ForumKeymaster
HI,
Please go to WCFM Admin Setting -> Marketplace Setting -> be sure “Order Sync” option is checked.
If it’s not checked then main order status will not change when vendor will change their part order status!
Thank You
- June 13, 2019 at 6:19 pm #67428sdel_nevoParticipant
Hi guys
Be sure “order sync” is checked
If I enable that, when one vendor changes his order status to completed for example, all the other vendors orders have there status changed to completed even if there not.
If it’s not enabled the site admin and the customers orders show as processing even when shipped and completed
Steve
- June 14, 2019 at 6:32 am #67565WCFM ForumKeymaster
HI,
If it’s not enabled the site admin and the customers orders show as processing even when shipped and completed
– Right, main order status will not change. But Admin and Customer will see this information under order notes and also notified when vendor change status.
Thank You
- June 14, 2019 at 6:56 am #67569sdel_nevoParticipant
Hi guys
Ok will leave the setting as it is, I think it will course more confusion with vendors otherwise
Many thanks
Steve
- June 15, 2019 at 6:10 pm #67889sdel_nevoParticipant
Hi Guys
I raised this issue in the first post
The New store order e-mail that the vendor receives, shows the customer support details from all the vendors
is that the issue that been sorted with the update to 6.1.6 “Fixed – WCFM Marketplace vendors able to see other vendors’ order note issue resolved”
Steve
- June 18, 2019 at 11:55 am #68307WCFM ForumKeymaster
Hi,
No, this is not yet resolved!
Thank You
- June 18, 2019 at 11:59 am #68311sdel_nevoParticipant
Hi Guys
Ok thanks for getting backSteve
- June 9, 2020 at 6:54 pm #139929Tania SchellenbergParticipant
Any updates to this?
Thank oyu in advance.
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