Membership changes not being triggered with new subscription

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Membership › Membership changes not being triggered with new subscription

Viewing 5 reply threads
  • Author
    Posts
    • May 24, 2018 at 3:42 pm #23760
      Kristin
      Guest

      I am having the same problem I was having earlier where an existing vendor cancels their current membership, gets reverted to my free membership, then signs up for a new membership. He/she goes through the checkout process without problems and all looks good except the new membership is not activated – the vendor still shows the free membership he/she had before. This was happening before the option to use WC Checkout was added. For a while, it was not occurring with WC Checkout and everything was working as expected, but now it happens with the WC Checkout option as well.

      At the moment, I am using the official Woocommerce Subscriptions plugin and WC Checkout for the membership payment option. I have tested with both PayPal and Stripe – the same things happens either way. The new subscription shows up as “active” in Woocommerce as well as on the WCFM subscriptions tab for admin, but there is no evidence of the subscription on the vendor’s WCFM dashboard (though it DOES show on the vendor’s profile account page). The membership being tested is set to NOT require approval. The WCMp “Approve Vendors Manually” setting is UNchecked.

      Am I missing an approval step or setting somewhere? Or is this just not working? And if so, what do I do to fix it?

    • May 24, 2018 at 9:40 pm #23769
      WCFM Forum
      Keymaster

      Hi,

      We will test this once again and will know you.

      Thank You

    • May 24, 2018 at 9:42 pm #23770
      WCFM Forum
      Keymaster

      Hi,

      I just want to know one thing.

      If you register as a new vendor to the same plan does that user becoming vendor?

      Thank You

    • May 24, 2018 at 10:17 pm #23773
      Kristin
      Guest

      I just tried to sign up with an entirely new account and it still doesn’t work. As a brand new member on the site, I can sign up for the first time as a vendor, then choose a membership and go through the checkout process, but no membership is assigned. I have access to the vendor dashboard but only with the capabilities set as the default, not connected to a membership.

    • May 25, 2018 at 1:53 am #23779
      Kristin
      Guest

      Update… I believe I figured out the problem. I had made a few translations which apparently interrupted the vendor sign-up process. Once I backtracked and un-did a few of those, sign-ups started working again. Sorry to have wasted your time. 🙂

    • May 25, 2018 at 3:17 pm #23792
      WCFM Forum
      Keymaster

      Ahh … I am just assuming something like this.

      Anyway, thanks for updating the real issue.

      Feel free to reach us anytime 🙂

      Thank You

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