No Notifications received on Membership subscription

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Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WC Marketplace › No Notifications received on Membership subscription

Viewing 19 reply threads
  • Author
    Posts
    • January 23, 2018 at 9:37 am #18262
      kasaga311
      Guest

      Hi,

      We are using WCMp with WCFM Ultimate and Membership plugins. Ours is simple site with 3 membership levels Free, Basic, Advanced for Vendors

      We have vendors registrations successfully done with the Role ‘Subscriber’ under ‘Free’ membership level.

      However, we are not receiving any emails on the WCFM Admin Dashboard that would let them be approved and converted to the Role ‘Vendor’.

      Not sure what is going on..we checked the database as well and it doesn’t create the row in the messages table.

      Can you suggest us where we are going wrong?

      P.S: We have upgraded to WCFM Ultimate and use WCFM membership addon.

      Thanks in advance,
      -Kasaga

    • January 23, 2018 at 10:23 am #18263
      WCFM Forum
      Keymaster

      Hi Kasaga,

      Thanks for get in touch with us and I am really sorry for such strange issue.

      Hope you have enabled “Approval” mode for membership levels.
      Can you once check by disabling “Approval” mode for Free membership level?

      Are you getting other notifications, e.g new order, under WCFM messages?

      We are also checking this once from our end as well.

      Thank You

      • January 23, 2018 at 11:19 pm #18291
        kasaga311
        Guest

        Hi,

        Thanks for your quick reply. Yes, we did enable Approval mode for the memberships as part of the membership setup. Only then, we tested and found out the messages are not coming. We are getting other types of messages like Reset Password which we believe is not using any WCFM modules. We haven’t tested the orders completely, but, whatever we tried to do with a single order like change status, add a note to customer etc didn’t send any messages.

        Any help is much appreciated!

        Thanks,
        -Kasaga

    • January 23, 2018 at 11:26 pm #18292
      kasaga311
      Guest

      Hi,

      A small edit for the previous reply, we do get Emails on the Orders, though nothing shows up on the ‘Notifications Board’ or the ‘Notice Board’.

      But, no emails on the Vendor membership front whilst registering a vendor even though he shows up as subscriber.

      Thanks,
      -Kasaga

    • January 24, 2018 at 7:24 am #18307
      WCFM Forum
      Keymaster

      Hi,

      I think there is some database or PHP error happening.
      Can you please check once your site’s PHP error log and WooCommerce log, if there is anything like that or not!

      Enquiry is working for you?

      Thank You

    • January 24, 2018 at 7:25 am #18308
      WCFM Forum
      Keymaster

      Hi,

      Are you comfortable and allow me to access your site once?
      If so, then please share your site details here – https://wclovers.com/contact-us/

      Thanks for your cooperation.

      Shhiv

    • January 24, 2018 at 12:06 pm #18323
      kasaga311
      Guest

      Hi,

      I don’t mind giving access to my site, however, I live in Australia which means, there is a timezone issue with you and me out here.

      Can you suggest a better way to get in touch with you to resolve this at the earliest?

      How do I get the logs for your perusal, I am a first time developer with wordpress.

      Thanks,
      -Kasaga

    • January 24, 2018 at 12:11 pm #18324
      kasaga311
      Guest

      Hi,

      Figured out how to setup debug logs. Here is what I find when I try to make a new Vendor through Free membership –

      [24-Jan-2018 12:01:36 UTC] PHP Notice: Undefined property: stdClass::$publish in /home/content/a2pewpnaspod05_data04/22/41561822/html/wp-content/plugins/wc-multivendor-membership/controllers/wcfmvm-controller-memberships.php on line 54
      [24-Jan-2018 12:01:36 UTC] PHP Notice: Undefined property: stdClass::$pending in /home/content/a2pewpnaspod05_data04/22/41561822/html/wp-content/plugins/wc-multivendor-membership/controllers/wcfmvm-controller-memberships.php on line 54
      [24-Jan-2018 12:01:36 UTC] PHP Notice: Undefined property: stdClass::$draft in /home/content/a2pewpnaspod05_data04/22/41561822/html/wp-content/plugins/wc-multivendor-membership/controllers/wcfmvm-controller-memberships.php on line 54

      Thanks,
      -Kasaga

    • January 24, 2018 at 1:01 pm #18325
      WCFM Forum
      Keymaster

      Hi,

      That’s true, our timezone is different but that will not a hurdle at all. You may contact us anytime.

      Thanks for this logs, but these are PHP notice not errors so this will not going to block anything.

      Missing notification is due to something else!

      Whenever you get time reach us with credentials.

      Thank You

    • January 25, 2018 at 12:53 am #18340
      kasaga311
      Guest

      Hi,

      I just had a chat with my client and he is not comfortable with us giving access to the site.

      However, he is OK with us sharing the TeamViewer credentials and him being present along with us.

      Kindly let me know if that works out for you.

      We share TV credentials, you login on your end into my machine to verify and the client is next to me seeing what you are doing.

      Hope that works out for you!

      Thanks,
      -Kasaga

    • January 25, 2018 at 10:44 am #18353
      WCFM Forum
      Keymaster

      Hi,

      We have no issues with TV debugging.

      Just to mention, TV debugging is not possible by our support team member. So, please give me a bit time as this will be totally developers job so I have to schedule this with our development team.

      I know you soon when we can do this.

      Thank You
      Shhiv

    • January 29, 2018 at 1:31 pm #18517
      Venkata
      Guest

      Hi Shhiv,

      Can you let us know when you can arrange a TV session with your dev?

      We appreciate your help on the same.

      Thanks,
      -Kasaga

    • January 29, 2018 at 4:49 pm #18523
      WCFM Forum
      Keymaster

      Hi,

      We can do it tomorrow. Please know me your preferable time.

      Thanks for your patience.

    • January 29, 2018 at 11:03 pm #18524
      kasaga311
      Guest

      Hi Shhiv,

      Thanks for scheduling the session.

      I live in Australia, I’m not sure about you.

      I can be online at 11:30pm AEDT on Jan 30, 2018.

      Let me know if this works out for you.

      Thanks,
      -Kasaga

    • January 30, 2018 at 4:05 am #18525
      WCFM Forum
      Keymaster

      Hi,

      That’s also fine for us.

      It will be 6 PM on 30th Jan here.

      Kindly ping me directly in mail or any messenger (hangout or skype) when you will available.

      Thank You

    • January 30, 2018 at 12:00 pm #18541
      kasaga311
      Guest

      Hi Shhiv,

      Thanks much!

      Please send me your Skype Id for the call.

      Regards,
      -Kasaga

    • January 30, 2018 at 12:29 pm #18542
      WCFM Forum
      Keymaster

      Hi,

      Our Skype ID – wclovers.team@gmail.com

      We can start now.

      Thank You

    • January 30, 2018 at 1:40 pm #18543
      kasaga311
      Guest

      Hi Shhiv,

      I’m pinging your Skype from ganapathiq9, my Skype Id.

      Please let me know if you can do the call now.

      If not, does 10:30AM IST on Jan 31, 2018 works for you?

      Thanks,
      -Kasaga

    • January 30, 2018 at 1:49 pm #18544
      kasaga311
      Guest

      Hi Shhiv,

      Looks like I managed to miss your time completely!

      I’ll try to Skype you at 10:30 AM IST on Jan 31st, 2018.

      Lets see where we go at that time.

      Thanks,
      Regards,
      -Kasaga

    • January 30, 2018 at 3:43 pm #18545
      WCFM Forum
      Keymaster

      Hi,

      Ahh … I think you were stuck in something.

      Not an issue, we will do that on tomorrow 10:30 AM (IST)

      Thank You

    • February 2, 2018 at 8:22 am #18601
      WCFM Forum
      Keymaster

      This issue has been resolved. It was due to registration page configuration.

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