Customer Inquiry Details

We're shifting our Forum based support to a more dedicated support system!

We'll be closing our Forum support from 10th June, 2020 and move to Email Support assistance.

  • If you are a WCFM premium add-ons user, contact us- here
  • Want to know more before buying our add-ons? Send Pre sale queries- here
  • If you are a WCFM free user, please open a support ticket at WordPress.org
  • For WCFM App related queries, reach us- here
From now the forum will be read-only!

Multi Vendor Marketplace Plugin | WCFM Marketplace › Forums › WCFM – Marketplace (WooCommerce Multivendor Marketplace) › Customer Inquiry Details

Tagged: , , , , , , , ,

Viewing 6 reply threads
  • Author
    Posts
    • October 30, 2019 at 5:41 pm #89657
      productsexport
      Participant

      When a vendor receives an inquiry from a customer, they can see the message content and customer name and email address only. However, I want to setup the inquiry module to include more details about the customer. Since the marketplace is a B2B website.

      I know you can click on the customer name and see more details (/store-manager/customers-details), but only customer Email, First Name, Last Name, and Company Name appear on that page.

      When the customer registers on the site, they also enter their address, phone number, type of business, etc. We want to be able to include that information in the (/store-manager/customers-details) page and on the inquiry page (/store-manager/enquiry-manage/###/)

      How can we do that?

      Attachments:
      You must be logged in to view attached files.
    • November 6, 2019 at 12:35 pm #91052
      WCFM Forum
      Keymaster

      We already have your this request on another thread.

      We will add prohibition to those information in next update.

      Thank You

    • December 5, 2019 at 5:24 pm #96163
      productsexport
      Participant

      Good Thanks

      I have more questions about the inquiries.

      For example when a customer sends an inquiry to a vendor

      Which page does the customer need to go to to view the inquiries he sent to vendors?
      When a vendor replies to a customer, will the customer receive the reply in their email?
      Where can the customer see private replies from vendors?

    • December 7, 2019 at 2:08 pm #96438
      WCFM Forum
      Keymaster

      HI,

      Which page does the customer need to go to to view the inquiries he sent to vendors?
      – If Inqueries placed by logged in users, then will see those under My Account -> Inqueries – https://ibb.co/rf2RP6L

      When a vendor replies to a customer, will the customer receive the reply in their email?
      – Yes

      Where can the customer see private replies from vendors?
      – Yes

      Thank You

    • December 10, 2019 at 4:01 pm #96872
      productsexport
      Participant

      When a vendor replies to a customer, will the customer receive the reply in their email?
      – Yes

      What if the customer never registered in the website?

    • December 12, 2019 at 9:23 am #97167
      WCFM Forum
      Keymaster

      What if the customer never registered in the website?

      – For non-registered users “email” is mandatory field under Inquiry form. So, email is store with Inquiry data.

      Thank you

    • December 13, 2019 at 5:02 pm #97370
      productsexport
      Participant

      Great… Thank you for your excellent customer service and support.

  • Author
    Posts
Viewing 6 reply threads
  • The topic ‘Customer Inquiry Details’ is closed to new replies.